Applause
Our customer satisfaction scores are the pride of our brand. “Practically Perfect” in every way, just like Mary Poppins. Bella Faccia Painting is proud to have amassed over 9 years of data regarding customer satisfaction on the NJ location. In 2019, we scored 4.90 on a 5-point scale for event Planning, 4.94 on the Event itself, and a 4.95 for the Follow-up after the event! Although these were a smidgeon off of the previous year, we have set our minds to be all “5’s across the board” in the coming year.
Bella Faccia On the Lake was busier in 2019 than ever before, but we had a lower return on the surveys. Our customers gave us perfect scores for both planning and follow-up. Diane herself was the primary entertainer for the Ohio bookings, so these ratings apply to her performance “on the job.” She garnered a near-perfect score of 4.86 (on a scale of 5) for the performance itself.
We are not aware of any other entertainment company that makes their feedback available to the public. We pride ourselves on providing exceptional service before, during and after the event, we must share our results. We also keep track of satisfaction scores by entertainer, and party type. With these data, we can provide specific performance reviews directly to the artists that are part of the Bella Faccia cast. Unlike other agents, we share our surveys with every performer on our team, immediately following the event.
But the best news? In 2019, when asked about value for the price paid, our scores showed that customers felt we exceeded the price paid in all instances. In 2019, our NJ scores for value (where “3” means the value EQUALLED the price paid) we scored a 4.30, meaning the value provided by performers was higher than the price paid. In Ohio, where we know we are not the low cost entertainment company, customers gave us a score of 4.5! We know that our customers have quality service in mind when they call us, and yet we consistently over-deliver, more than the price paid, according to our surveys.
WE LOVE OUR JOBS, our CLIENTS, AND IT SHOWS!
Call today if you want us to WOW your guests!
I will recommend Bella Faccia over and over again!!! Alexandra is an amazing artist, her face paintings are beautiful!!! I cannot remember our balloon artists name, the kids (and adults) were so crowded around him I didn’t get to talk to him much, but he is probably the most talented balloon artist I’ve ever seen!!! Thank you so much for making my daughters birthday party so special!!!
Danielle G. 2019
I wanted to let you know Jessie was amazing today. She was wonderful with the kids and and we all had a great time. I am so happy that we were able to book Jessie so last minute and appreciate everything!! Rose is so happy!
Marilyn Ferreiro, 2019
I can tell you, we absolutely LOVED her and would recommend her highly to future clients.
Speaking about Theresa,
Alexis F. 2019
On behalf of the entire 2018 Oberlin Walk planning committee and the Alzheimer’s Association, I wanted to thank you for joining us on Saturday.
Three ladies get some makeovers for their evening
Sharing the events calendar with other entertainers.
We got a lot of positive feedback. Thank you for a great 2018 and we look forward to 2019!
Erica McNew, Comet Alley events at Crocker Park
Red and Blue Dragon was this guests’s request. Fierce!
I thought you did a fantastic job and I’m very pleased! Thank you so much for everything!
Gina H. Prescott
Thanks again for being so easy to work with
Erin Smith, Keller Williams Realty Metropolitan
Antoinette was wonderful! So kind, so great with the little kids, and just fun to have at our event! Thank you so much!
Ali and Samantha, Balance Point Payroll
Hiring Bella Faccia was the best investment I made. All of the children at the party had something done, even the most shy!
Melissa Roth
Thank you for helping with my son’s party. The makeup artist was amazing & so talented!
Danielle Shefsky
Theresa and Tom were absolutely AMAZING!!! The guests were so impressed by them and the kids were very excited. Thank you once again for your help in such a tight turn around time and for making Gabriel’s 1st birthday so memorable.
Jennifer Vinces-Cua
Mermaids and sharks at the pool!
The service was truly wonderful. Kids and adults were both thrilled with the designs. What an incredible add to the party! I would strongly recommend it for parties for toddlers, older children, teens and adults!
Amy Porter
Sabrina G. gets made up for the Nightmare on Event Street
As you know, we were beyond pleased. My Fave of the Day: the additions you gave to the Red Devil girl. 5 Stars!
Sabrina Gorbett
Executive VP/Broker Associate General Manager RE/MAX heritage Properties
Antoinette was delightful!!! Thanks so much!
Janen L. Ardia
The Agro Family Celebrates
Laura was great!! We loved her!
Liz Agro and Family
Laura was great and the children loved her! Very talented and kind. You always provide the best service!
Stephanie DiPisa
The lovely Anne as a model in training class.
May I just take a minute to boast about how wonderful it was to have Anne at our party? First of all, she was prompt and professional. (Always appreciated, especially the on-time part.) Second, she was incredibly kind with the guests of the party, both the children and the adults. She created such a lovely rapport with everyone there that they each wanted to have her at their next events. And she left no request unmet, even as her scheduled time at the party was coming to an end.
Oh, and by the way…
HER ART IS AMAZING!!! What a gifted woman!
We truly appreciated our experience with Bella Faccia, and look forward to working with you again in the future.
Alexis Fuentes
Sweet Sixteen Blacklight Party
I just wanted to let you know that the event went fabulous. The girls were unbelievable and so professional. Every one was extremely satisfied with their job and we even had time for some adults my self included had a chance to get painted. Thank you
Simone Lanza
Diane we always know you do an excellent job every time for us😎 thanks again for all your hard work😍
Donna Schautz and Winfield Mutual Housing
Tom did such a wonderful job today as balloon twister at Mick’s first birthday party! Everyone can’t stop talking about his creations. What a great addition to the party. Bravo! Thank you so much!
Amanda Havyar, December 2016
Thank you so much for everything yesterday. Your team was AMAZING and they were such a hit with the parents & children. We absolutely loved having you and hope to use you again next year.
Amanda Cianciulli, CNBC
Diane, Thank you! Everyone loved you and your artwork. Your artistry was one of the several vital components to our great success on the event.
Gene Natale, Burning River Entertainment
Thanks so much for participating in our Grand Opening last weekend! The face painting was a hit – and I appreciate you taking the time to learn about the animals and the programs here!
Anne Thompson, Cleveland Museum of Natural History
…you are always one of my first choices for quality entertainment as you ALWAYS deliver!
Janelle Sam, Doar, NY
You are the best!!!!
Teresa Garcia, The Grand Summit Hotel
Thank you so much! Everything was amazing!! Everyone was Fantastic!! Anne did an amazing job with the face painting. I’ve been to several parties recently with face painters and Anne by far, no competition, was the best. Sam the balloon artist was also great! One of the best I’ve seen, ever. And Tommy was fantastic!! I was worried about how he would get the kids to calm down and pay attention (they were running wild) but he had no issues. The children all engaged his show, the adults loved it as well because he flawlessly made jokes that were adult in nature but passed right over the children’s heads. Even the children as young as 18 months were thrilled to watch him perform. I can’t thank you enough for sending such an amazing trio of entertainers.
Maria Recasino
You offer wonderful service and you and your ladies are awesome with the kids and with your designs. I can’t ask for more. Thank you and look forward to next year.
Priscilla Iturrino, Mill Run Association, Union, NJ
You absolutely exceeded our expectations! The kids loved it. You spent such time and care with each child and they all looked fabulous! We can’t wait to do it again and definitely think we need to make this an annual event!! Have a great rest of your weekend. And THANK YOU again!! It made our holiday. 🙂
Carly & Alex Cranmer
I just wanted to let you know everyone loved Tom. The kids as well as the adults were so impressed with what he made.
Lisa Benvenuti
Feedback from our event on Saturday: Sam was absolutely spectacular!!!!! The balloons that he was creating were way more than anyone was expecting and completely blew not only the kids but all of the adults in the room away! He was punctual, personable and put on a great entertaining show for everyone there. I would not hesitate to hire him again for any of our future entertainment needs. Thank you for sending such a great entertainer who brought our party over the top!
Russell Segreto
You are absolutely amazing. We had a few extremely last minute guests (who hadn’t rsvp’d) and more sibs than anticipated…You were so accommodating, calm, fun, amazing with the kids, and you did such beautiful face paint work. I’m hearing from people how amazing you were and seeing photos of their kids with the makeup! They loved it! You are incredible- so lucky that we met you at the other event!
Freya Rand
I wanted to thank you soo much for sending Anne out to face paint the kids at my daughters first birthday!! Everyone was raving about her . she is such a talented artist and sooo sweet I absolutely love her! we will def be using her again…
Jessica Caci
Words can not even begin to express how over the moon I am as well as all my guests about the services we received today! The caracaturist, Steve, was exceptional and the adults got in on the fun and especially thrilled with his work! The face painter was excellent! So warm and inviting with the kids- and as expected- her work was impeccable and just gorgeous! I handed out several of your business cards as so many people recognized the quality and top notch artistry of your team! Thank you so much for having such class A artists on your team who made our event so special for all today!
Tania Stewart
Your staff was AMAZINGLY talented!!!! Your company is truly the most talented I’ve seen! Everyone was in awe of how talented they were!!!!! They were great! Thanks Diane-we will be using BellaFaccia again in the future.
Chelsea Wright
I just wanted to say thank you so much for sending such wonderful people for the birthday party!! Both were amazing at what they do and made the event so memorable for the kids. We really enjoyed having them. I will definitely keep your contact information handy for our next event!
Aparna Prasad
It was a wonderful event, in part because of your wonderful artists! The girls LOVED Hannah and Theresa and the services they provided. They were also just adorable and delightful as people too which made the whole experience a pleasure. Jason was also a slam dunk. Everyone was totally entertained and, honestly, amazed by his tricks. I would absolutely hire all of them again in a heartbeat! Thank you so much!
Lauren Block, Bat Mitzvah Host
Thanks so much Diane, both the face painter and the balloon twister were so wonderful!
Casey Shamy, GenPsych PC, Livingston, NJ
I wanted to let you know what a beautiful job Laura did yesterday at my daughters birthday! She was amazing and so great with the kids, patient and kind, especially with the hot day! Everyone was so impressed at the kids art work on their face! Thank you, Laura was wonderful!
Lynda Oricchio
Our residents have contacted us to thank you for taking the time to make their children happy. The balloon twister… is very kind and his balloon creatures are wonderful! I appreciate you staying til the last child’s face was done. You both worked nonstop to make sure everyone was taken care of. We couldn’t be more pleased.
Maggie F., Grandparents Day Celebration Host
Anne was amazing and everyone commented that it was the best face painting that they had seen. Anne truly went above and beyond and the girls just loved the bedazzling!!
Cushla H., Birthday Party Host
All I can say is “WOW!!!” Your daughter is amazing!!! Despite being so young, she is very talented. And I think her young age helps her connect to the kids easily. She was on time and very professional, but friendly. She worked non-stop for 3 hours (I think even a little more since she started early). The caricaturist Mike was great too. Also on time and very friendly. There was always a line of people waiting for him. And Sam, I just don’t know what to say about him. Every person at the party was amazed with his talents. I have gone to parties where the balloon twister just does basic stuff like a flower, dog and a hat, but he thinks outside the box. We had little boys dressed up like power rangers, and little girls walking around with butterflies and tiaras and Elmo!! I think every kid took home at least 2 “balloons”. I am sure all 3 of them will tell you about the huge turn out that we had. It was a great party, and I can’t wait to show my daughter the pictures when she gets a little older.
Kruti R. First Birthday Celebration Host
Bella Fac
cia is always an amazing company to work with: professional -exemplary talent- awesome! Thank you.
Kelly P., Basking Ridge Country Club
We all had a great time. All the kids and were entertained, loved the face painting and were in awe of the amazing balloons! Thanks so much again. We will definitely call you for the next birthday party!
Aparna P., Birthday Party Host
I wanted to shoot you a quick note to tell you how AMAZINGLY FABULOUS your balloon twister and ponies were!! Everyone raved about them (especially the balloon twister). Your balloon twister was incredibly attentive to all the kids and what was going on with them. One little girl waited patiently as many kids kept cutting her in line, he noticed that and made her something extra special for her waiting. I was blown away with the amount of kids that were there all crowding around him and how he was so detail oriented to exactly what was going on with each one.
Kerry K., Birthday Party Host
The quality of service provided by the Bella Faccia team was as expected: outstanding! Everyone who attended the party as well as the owner of studio were in awe at how great the artwork was. The artists themselves were very punctual, courteous and just a pleasure to work with. Thank you for providing such exceptional service!
Janelle D., No. Dance Academy of NJ
At this past weekend’s alumni event I was one of the photographers. One thing I kept hearing among the parents was “make sure you use Teresa to get your face done” and pointed to her each time. From what I could see, she was outstanding! Sorry I wasn’t able to get many more shots of your team, but wanted to pass these along
Jeff A. Princeton University Alumni Reunion
I just wanted to thank you and let you know the tattoo artist, face painter and balloon twister were the hit of the party. They did an outstanding job all around. They were so artistic and so wonderful to the children. It was a special day made even more special by your artists! Thanks again!!!
Sharon S., Special Event Host
I am writing to tell you how pleased we were with Anne’s work yesterday. She is a very talented artist and, more importantly, a wonderful person. She is fantastic with the children, very professional, and more. I will definitely recommend her to my friends and family. Thank you for a great service.
Patricia M., Birthday Party Host
I wanted to thank you for the superb job you did at Giuliana’s birthday party. Everyone loved you and your amazing work. You are so blessed with that amazing talent. Giuliana was very scared when I first told her about getting her face painted for her birthday and to my surprise I came home to see my little princess looking just like that…a beautiful birthday princess. You made the party the success that it was. All of the parents raved about you.
Joy O., Birthday Party Host
The kids had a blast. Two artists were both very patient and sweet. Great balloons. Loved the octopus!
Elaine G., First Communion Host
Once again you guys were great. Your team always goes above and beyond our expectations.
Tara C., Director: Bring Your Kids to Work Day
Diane was amazing! Thank you so much for turning me into the best “Day of the Dead” skeleton ever! Michael’s pirate make up was great also! My make-up was the hit of the party – I won!! I will definitely be using Diane again! She is super-talented and easy-going.
Kathy and Mike B., Halloween Costume Party Hosts
I thought you were one of the few vendors that had your station set up with minimal help from us. That really helped that you were organized and ready to go. The two staff you brought along were lovely and really interacted with the kids well. You yourself were a true professional. The selection of designs was extensive and I was impressed with the glitter tattoos…Thanks again and if I am able to refer business your way I will not hesitate.
MaryAnn C., Post Prom
I just wanted to send a thank you note. Everyone was ranting and raving about the balloon guy. He really was fantastic!
Dana C., Party Host
Just wanted to reach out and let you know how happy I was with the face painters…..they were awesome!! They were so friendly and talented….I only wish their art work could be treasured longer. lol Thank you so much! Everyone was in awe of how beautiful the face painting was.
Fatima E., Birthday Party Host
I wanted to send you an email to let you know that the two girls did an unbelievable job. The kids had a ball and everyone at the party was raving about them. So many people took your cards. Thank you so much for helping to make our little girls birthday so special.
Darlene S., Birthday Party Host
Everyone loved the tattoos! Thanks so much for assisting in a great memory for our kids!
Donna E., Project Graduation
Thanks Diane, we had another great carnival and Bella Faccia was a big part of it!
Steve B., Day Camp