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Dan IS the Man…or is he? What I learned from contractor about showing you WANT the work

Is your business slow? Do you find that you are having trouble moving your business forward after the rush of the Holiday Season? The weather outside is frightful, but even so, are you are starting to get a little freaked out about the lack of gigs, lack of inquiries? Perhaps you are giving the mistaken… Continue reading

How to Avoid Anaphylaxis through Great Customer Service

The Happiest Customer Service on Earth My daughter Theresa has an anaphylactic peanut allergy. Is it super bad, like the kids who can’t eat in the same cafeteria because of the aroma emanating from someone’s PB and J sandwich? NO. Odors, or even touching a peanut in the shell, do not bother her. But she… Continue reading

Stay Between the CONES, or don’t….

Over the Holidays, I went to see the film, “Daddy’s Home” with my daughter Theresa. It’s not supposed to be great, but I did read a couple of decent reviews and I/we love Mark Wahlberg; his accent reminds me of the time I spent in New England, and an afternoon spent laughing at shirtless “eye… Continue reading

Do you help your customers LIKE you?

Last month my husband, Joe, asked me if I wanted to “get a bite” at the Italian restaurant around the corner. It is a ‘townie’ place, been there for years, has traditional Italian fare, including great garlic bread, wonderful pasta, and waitresses in their 40’s and 50’s who call everyone “honey.” There is also a… Continue reading

Moving Fire Hydrants, Teenage Drivers and a March Storm!

Here’s the story: on March 31, 2015, NJ got its last major storm, 5 inches of wet snow on top of icy roads, which means all bad news for drivers.  It was a dark evening and my teenage daughter decided to drive herself home from a friend’s house. Only 6 months of driving experience, and… Continue reading